Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions we receive. If you don’t see your question here, feel free to contact us directly.
- What are your bakery’s hours of operation?
- Our bakery is open:
- Monday - Friday: 7:00 AM - 7:00 PM
- Saturday - Sunday: 8:00 AM - 6:00 PM
- Where are you located?
- We have multiple locations across New England. Please visit our Locations Page for addresses and contact information.
- Do you offer gluten-free or vegan options?
- Yes, we offer a variety of gluten-free and vegan baked goods. Please check our menu or ask our staff for more details.
- How can I place an order?
- You can place an order by visiting our bakery, calling us at [Phone Number], or ordering online through our Online Ordering Page.
- Do you take custom orders for special occasions?
- Absolutely! We specialize in custom cakes and baked goods for all occasions. Please contact us at [Special Orders Email] or call us at [Phone Number] to discuss your requirements.
- How much notice do you need for custom orders?
- We typically require at least one week’s notice for custom orders. However, during busy seasons, we recommend placing your order as early as possible.
- Do you deliver?
- Yes, we offer delivery services within [Delivery Area]. Delivery fees may apply. Please contact us for more details.
- What payment methods do you accept?
- We accept cash, credit/debit cards, and mobile payment options like Apple Pay and Google Wallet.
- Can I cancel or modify my order?
- Cancellations or modifications can be made up to 48 hours before the scheduled pick-up or delivery time. Please contact us as soon as possible to make any changes.
- Do you offer gift cards?
- Yes, we offer gift cards in various denominations. They can be purchased in-store or online.
- How do you ensure the quality and freshness of your products?
- We bake all our products fresh daily using high-quality, locally sourced ingredients. Our commitment to quality ensures that every bite is delicious and fresh.
- Do you have a loyalty program?
- Yes, we have a loyalty program that rewards you with points for every purchase. Points can be redeemed for discounts on future orders. Ask our staff for more details or sign up online.
Still have questions?
If you have any other questions or need further assistance, please don’t hesitate to contact us at info@thebakery.com or call us at [Phone Number]. We’re here to help!